We run a small business without a dedicated IT department, but try to use the latest technology with our server and remote communication. After jumping between a variety of support vendors in the area, we began using TechEase in 2005. We have been very pleased with their almost immediate response to any and all of our requests, from general questions to technical emergencies. We especially appreciate the remote access they provide. When we allow them access to our server from their office, they are able to download patches and make adjustments in actual work time, without having to sit in our office and bill us for the time it takes to sit and wait for the downloading of programs and updates (which can add up quickly). They are patient with my questions and willing to explain what they are doing and why, without overloading me with complicated jargon. Their fees are reasonable. I am happy to recommend their services to anyone in need of a quick, responsive, competent and fair IT partner.
Sherri Trichler, Branch Manager
Financial Planning Services
Both Homes and Small Businesses have grown more dependent on computers in recent years. While many need frequent support, they cannot afford a full-time Information Technology staff. Established in 2003 by a computer engineer and a psychologist in Santa Barbara, TechEase Computer Solutions LLC was created with these clients in mind. We have since expanded to Ventura county in response to the growing need for an outsourced personal IT department. We offer same day mobile response and Microsoft Certified technicians. Then we go a step further.
You are assigned your own personal technician who will provide phone, e-mail, remote control and on-site support for all your technical needs. There’s no need to waste hours on hold only to explain your problem again and listen to a script from somebody who eventually shifts the blame elsewhere. Simply pick up the phone and call your personal IT department, TechEase, and we’ll take over the problem until it’s all the way fixed.
As your personal IT department we will provide proactive and responsive computer repair and networking support. Moreover, we will become well versed with your situation, your needs and your budget. We can then help you wade through the confusing technology landscape to ensure that you make the right purchases and decisions for you unique circumstances.
At the heart of our philosophy is a focus on patient, simple explanations. Taking the time to make sure you understand what we’re doing is important to us. This is why we don’t have quotas like other tech support companies in town. Instead, our business model revolves around the notion of exceeding clients’ expectations with every interaction. This allows us to enjoy word of mouth and repeat business from clients who have already discovered our new brand of service.
We’re proud to have served businesses like:Merrill Lynch, The UPS Stores, Help-U-Sell Real Estate, and many others. We also proudly support local non-profits like Girl Scouts of Tres Condados and JobSmart with reduced rates. We offer a reduced rate for our home clients because they deserve access to high quality service as well. If we sound like the kind of company that can help you, give us a call or send us an e-mail. A technician will answer you personally so that all of your questions can be resolved.